amountTotal (gross, incl. VAT and shipping), all order states counted, cancelled/unpaid stated where present; no refunds recorded since 1 Sep. All windows are Europe/Berlin calendar days, start-inclusive and end-exclusive ("Oct 21–27" = 21 Oct 00:00 to 28 Oct 00:00); Shopware stores UTC and is converted explicitly. GA4 property and Meta account both report in Europe/Berlin. "Revenue ÷ spend" is webshop revenue divided by Meta spend on the same days — a blended ratio, not attributed ROAS and not profit.| Day (Berlin) | Meta spend | Impr. | Link clicks | LPV | Add-to-cart (pixel) | Checkout start | Pixel purch. | Shopware orders | Gross | Paid | GA4 sess.* |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Wed 14 – Tue 20 Oct | €0.00 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | €0.00 | €0.00 | 9 |
| Wed 21 Oct (from 11:07) | €95.16 | 4,994 | 327 | 227 | 18 | 2 | 0 | 0 | €0.00 | €0.00 | 14 |
| Thu 22 Oct | €112.76 | 6,471 | 429 | 382 | 42 | 9 | 0 | 1 cancelled | €138.96 | €0.00 | 39 |
| Fri 23 Oct | €112.95 | 7,189 | 480 | 429 | 33 | 6 | 1 | 4 | €243.21 | €243.21 | 54 |
| Sat 24 Oct | €111.89 | 6,188 | 454 | 406 | 48 | 6 | 1 | 2 | €172.81 | €172.81 | 51 |
| Sun 25 Oct | €81.34 | 5,607 | 439 | 396 | 36 | 0 | 0 | 1 | €59.88 | €59.88 | 39 |
| Mon 26 Oct | €63.69 | 4,099 | 309 | 286 | 27 | 2 | 0 | 0 | €0.00 | €0.00 | 61 |
| Tue 27 Oct | €70.58 | 4,094 | 348 | 316 | 20 | 1 | 0 | 0 | €0.00 | €0.00 | 52 |
| Wed 28 Oct · intraday to 07:35 provisional | n/r | n/r | n/r | n/r | n/r | n/r | n/r | 0 | €0.00 | €0.00 | 9 |
| Week Oct 21–27 | €648.37 | 38,640 | 2,786 | 2,442 | 224 | 26 | 2 | 8 (7 paid) | €614.86 | €475.90 | 310 |
Last week in one line. 8 orders (7 paid, €475.90; order #21464 cancelled at Klarna payment), €615 gross, 6 new + 2 returning customers, AOV €76.86, on €648.37 Meta → revenue ÷ spend 0.95 gross / 0.73 paid; cost per paid order €92.62 (pre-failure week: €49.91). Product mix (line value = totals apart from €4.90 shipping on one order): Power 3-month ×3 €208.44 (one of them cancelled), Power 1-month ×2 €57.90, Protection 3-month ×2 €119.76, Routine bundle €59.95, Performance 1-month €24.95. GA4 recorded 6 of the 7 paid orders: 5 booked to Direct (€267.46) and 1 to Paid Search (€69.48, a Google click on 23 Oct); 0 to Paid Social despite 263 Paid Social sessions — Meta traffic buys later, as Direct.
The shape of the week. Spend ran at ~€112/day for four days, then Meta throttled to €64–81/day from Sunday (campaign budget reads €65/day; the first days over-delivered against it). Orders came in a four-day cluster (Thu–Sun, 8 orders) and stopped: Mon 26, Tue 27 and this morning have none, although landing-page views (286 and 316) and add-to-carts (27 and 20) were normal. Checkout starts fell from 6–9 a day to 0–2 from Sunday. One week is not a trend, but the pattern — plenty of carts, few checkouts, no purchases — matches an ad set that is paid to find cart-adders, not buyers.
What is set up (Ads Manager, 28 Oct 08:40). Delivering ad set "Static – ATC – Copy": Active, optimisation = website add-to-cart (Results column: 224 add-to-carts at €2.89), uses the campaign budget (€65/day), 5 ads; it carried 100% of spend since 21 Oct. "Purchase Ad set" (Advantage+, created 21 Oct 11:19, optimised for purchase): still Learning, €0.01, 2 impressions — not delivering, same symptom as the original "Static – Purchase" set that stopped on 13 Oct. Sabina, 28 Oct 07:45: a pixel error on the purchase event is the likely reason the purchase-optimised sets cannot deliver; Prosper is checking the shop code. Until the purchase event fires, the only ad set Meta will serve is the add-to-cart one.
October vs September to date (same 27 days). Oct 1–27 = €1,343 / 20 orders (19 paid, €1,204.43) / 14 new / AOV €67.17, against Sep 1–27 = €1,654 / 20 orders (19 paid, €1,560.54) / 12 new / AOV €82.71 — revenue -19%, orders +0%, AOV −19% (the 1 Oct price cuts and smaller packs). Meta Oct 1–27 €1,386 vs €1,479 → revenue ÷ spend 0.97 vs 1.12. Without the seven dark days October would be tracking ahead of September on orders; with them it finishes roughly level on orders and below on revenue unless the last four days produce 6+ orders (September's last four days: €143.42, 4 orders).
| Ad | Spend | Share | Impr. | Link clicks | CTR | LPV | € / LPV | Add to cart | Init. checkout | Pixel purchases |
|---|---|---|---|---|---|---|---|---|---|---|
| New Ad 11 – Copy active · ATC-Copy set | €459.62 | 71% | 28,850 | 2218 | 7.69% | 1969 | €0.23 | 165 | 17 | 1 |
| New Ad 10 – Copy + New Ad 14 – Copy (combined) active · ATC-Copy set | €147.79 | 23% | 7,918 | 474 | 5.99% | 399 | €0.37 | 51 | 5 | 1 |
| New Ad 6 Video – Copy active · ATC-Copy set | €29.25 | 5% | 1,252 | 75 | 5.99% | 60 | €0.49 | 5 | 2 | 0 |
| New Ad 13 – Copy active · ATC-Copy set | €11.70 | 2% | 620 | 19 | 3.06% | 14 | €0.84 | 3 | 2 | 0 |
One campaign ("Libido steigern", objective Sales). Delivering ad set: "Static – ATC – Copy", optimised for add-to-cart (€648.36 of €648.37 since the restart); the new "Purchase Ad set" has 2 impressions in a week and is not delivering. "Share" is share of spend, not of sales. Green = produced a pixel purchase; red = >€100 spent, no pixel purchase. "New Ad 11 – Copy" takes 71% of spend and delivers landing-page views at €0.23; Ads 10 and 14 are shown combined (Ads Manager rendered their totals but not the individual rows in this read). Pixel purchases (2) understate real orders (7 paid). Omitted: Purchase Ad set €0.01.
1 · Delivery — restored 21 Oct 11:07 and stable for a week (€648 spent, 38,640 impressions, 2,442 landing-page views at €0.27 each vs €1.64 before the stop). The cost of the dark week was ~€400 of spend not placed and ~8 orders not won; last week recovered the order count, not yet the efficiency.
2 · Purchase signal — the open problem. The delivering ad set optimises for add-to-cart; the purchase-optimised set cannot leave Learning; the pixel's purchase event is erroring (Sabina/Prosper, 28 Oct). Pixel saw 2 purchases vs 7 paid orders last week; 3 vs 19 paid in October. Fix order: repair the purchase event in the shop code → confirm in Events Manager → let the purchase-optimised set deliver → Conversions API from Shopware so this cannot silently break again.
3 · Audience. The old audience is being re-served (3.5–3.9 frequency before the stop); the Advantage+ set has not served a single impression beyond two. Add-to-cart rate is healthy (9% of landing-page views) but checkout starts collapsed from Sunday — watch Wed–Thu; if purchases do not return with the pixel fix, the audience is the next suspect.
4 · Google / PMax. Reactivation agreed 21 Oct; GA4 shows one Google-click purchase (€69.48, 23 Oct) and 3 Paid Search sessions last week — consistent with Google serving again at a low level. Spend still not readable (API access 6964220345 not granted). 5 · OpenAI / ChatGPT Ads: account ready since 14 Oct, pixel blocked on GTM publish rights (Prosper and Thorsten have user-only access to GTM-P3XVCD92) — not live. 6 · Protection with Michael; Power sells remaining stock ahead of Power 2.0.
| Week | Sessions* | Orders | Revenue | Conv.* | AOV | New | Meta spend | ROAS |
|---|---|---|---|---|---|---|---|---|
| Sep 30 – Oct 6 | 62 | 7 | €390 | 11.3% | €55.66 | 6 | €398 | 0.98 |
| Oct 7–13 pre-failure | 59 | 8▲+14% | €459▲+18% | 13.6% | €57.34 | 5 | €399 | 1.15 |
| Oct 14–20 no delivery | 9 | 0▼-100% | €0▼-100% | 0.0% | — | 0 | €0 | n/a |
| Oct 21–27 last week · restart | 310 | 8 | €615 | 2.6% | €76.86 | 6 | €648 | 0.95 |
*GA4 sessions are a consent-gated sample (see measurement note). Orders 7 → 8 → 0 → 8; revenue €390 → €459 → €0 → €615; Meta €398 → €399 → €0.00 → €648. Revenue ÷ spend 0.98 → 1.15 → n/a → 0.95 gross (0.73 paid-only). Last week bought the same 8 orders as the pre-failure week for 62% more spend; the add-to-cart optimisation is the obvious reason.
Orders per Wed–Tue window.
Revenue per sampled session by month — the trend is real even though the level is inflated by GA4 sampling.
| Month | Revenue | Orders | AOV | New | Sessions* | Conv.* | € / session* | Power % | Meta spend | ROAS |
|---|---|---|---|---|---|---|---|---|---|---|
| June | €1,852 | 25 | €74.09 | 18 | 717 | 3.5% | €2.58 | 60% | €1,079 | 1.72× |
| July | €2,012 | 24 | €83.82 | 12 | 707 | 3.4% | €2.85 | 68% | €1,567 | 1.28× |
| August | €1,717 | 21 | €81.78 | 16 | 490 | 4.3% | €3.50 | 94% | €1,728 | 0.99× |
| September | €1,798 | 24 | €74.90 | 16 | 267 | 9.0% | €6.73 | 49% | €1,642 | 1.09× |
September: €1,798 / 24 orders — +5% revenue, +14% orders vs August, the first month to grow since May; ROAS 1.09× (Aug 0.99×). Second half 17 orders / €1,313 after guest checkout (11 Sep). October to the 27th: €1,343 / 20 orders, Meta €1,386, revenue ÷ spend 0.97 — level with September on orders, -19% on revenue after seven dark days and the October price cuts; four days left.